Privacy Policy

Who We Are

Spork Digital Ltd is a digital product development consultancy specialising in helping membership organisations grow through UX research, product design, prototyping, and technical implementation.

If you have any questions about this Privacy Policy, you can contact us at:

Email: [email protected]

Address: Plexal, Here East, London, E20 3BS

What Data We Collect

We collect and process data to improve your experience on our website and better understand how our services are used. The data we collect includes:

• Usage Data: Information about how you use our website, such as pages visited and time spent on our site.
• Technical Data: Information about your browser, IP address, device, and operating system.
• Form Submission Data: Information you provide when filling out forms, such as your name, email address, and message.

We do not intentionally collect sensitive personal data (e.g., health, political beliefs) or knowingly collect data from children under 13.

How We Collect Data

We collect data using the following tools:

1. Google Analytics. We use Google Analytics to understand how visitors interact with our website. This tool collects data such as pages visited, duration of visits, and geographic location based on IP addresses. Google Analytics may use cookies to track this activity.
2. Plausible Analytics. We use Plausible, a privacy-focused analytics tool, to monitor website performance. Plausible does not use cookies or collect personal data.
3. Apollo.io. Apollo.io is used for business-to-business marketing and sales purposes. This tool tracks company-level information rather than individual data.
4. HubSpot. We use HubSpot to manage customer relationships, including form submissions and email interactions. HubSpot may collect data such as your name, email address, and message when you fill out forms on our website.

Cookies

Cookies are small files stored on your device that help websites function and improve user experience.

We use the following types of cookies:

• Necessary Cookies: Essential for the functioning of our website.
• Analytics Cookies: Help us understand visitor behaviour and improve website performance (e.g., Google Analytics).

You can control or delete cookies via your browser settings. Disabling cookies may impact your experience on our website.

How We Use Your Data

We use your data to:

• Monitor and improve our website’s performance.
• Understand visitor behaviour to enhance user experience.
• Respond to enquiries submitted through our website.

We do not sell or share your personal data with third parties for marketing purposes.

Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy. Specific retention periods include:

• Google Analytics Data: 14 months, after which it is anonymised.

• HubSpot Data: Retained as long as necessary to manage customer relationships.

Security Measures

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. These include secure servers, encryption, and access controls.

Your Rights

Under data protection laws, you have the right to:

• Access your personal data.
• Request corrections to your data.
• Request deletion of your data.
• Object to data processing in certain circumstances.
  

To exercise your rights, please contact us at [email protected].

If you believe your rights have been infringed, you can lodge a complaint with the UK Information Commissioner’s Office (ICO). Visit www.ico.org.uk for more information.

Data Sharing

We may share your data with third-party service providers (e.g., Google Analytics, HubSpot) solely for the purposes outlined in this policy.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date indicated at the top.

Contact Us

If you have any questions about this Privacy Policy, please get in touch at:

Email: [email protected]

Address: Spork Digital Ltd, Plexal, Here East, London, E20 3BS